This job listing has expired and may no longer be relevant!
7 Apr 2025

Full-Time Customer Service Representative Nairobi at Africa Talent Contours Limited

YAKAZI NETWORK –  Kenya

Job Description

Position: Customer Service Representative Nairobi

CUSTOMER SERVICE REPRESENTATIVE

Our client in the manufacturing sector and with offices in Nairobi and Meru is looking for a passionate & self-driven customer service officer to join our team. This is an exciting opportunity to grow with us and develop your career.e

Reporting to: Head of Operations.

Job roles & responsibilities

  • Attend to walk in customers, assess their needs and provide a solution to their satisfaction.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets.
  • Handle customer complaints, provide appropriate solutions, alternatives within the time limits and follow up to ensure closure.
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Go the extra mile to engage customers
  • Act as the company gatekeeper
  • Inform customers of deals and promotions
  • Assist with placement of orders, refunds, or exchanges
  • Advice on company information
  • Seek support from other team members where the situation dictates

Requirements and skills

  • A bachelor’s degree in business-related courses with a minimum of two (2) years’ working experience in customer service.
  • Proven customer support experience or experience as a Client Service Representative
  • Track record of achieving targets
  • Strong phone contact handling and active listening skills
  • Familiarity with CRM systems will be added advantage
  • Customer Orientation and ability to adapt/respond to different types of personality
  • Excellent communication and presentation skills
  • Familiarity with all office applications
  • Ability to multi-task, prioritize, and manage time effectively

If interested and qualified, create your profile on the website, attach all supporting documents as guided and submit.

How to Apply

CUSTOMER SERVICE REPRESENTATIVE - NAIROBI | Africa Talent Contours

Job Types: Full-Time.

65 total views, 2 today