Full-Time CUSTOMER CARE EXECUTIVE

marilyn1124 – Nairobi, Nairobi County, Kenya

Job Description

DUTIES AND RESPONSIBILITIES

Order and Quotation Management:

Accurately process and manage customer quotations and orders, ensuring all details are correctly captured and communicated.
Respond to customer inquiries and provide timely and accurate quotes for products.
Coordinate with the production and logistics teams to ensure timely delivery of orders.

Customer Service and Complaint Resolution:

Act as the first point of contact for customers and address inquiries or concerns in a professional manner.
Resolve customer complaints and issues, ensuring a high level of customer satisfaction.
Follow up with customers post-resolution to confirm satisfaction and maintain strong relationships.

Logistics and Dispatch Coordination:

Coordinate with dispatch and drivers to ensure accurate and on-time delivery of products.
Monitor deliveries and communicate with customers regarding shipment status.
Ensure all required paperwork (e.g., delivery notes, invoices) is accurate and processed.

Debt Collection and Payment Follow-Up:

Monitor customer accounts for outstanding payments and follow up on overdue invoices.
Coordinate with the finance team to ensure timely collection of payments and resolve any payment-related issues.
Maintain records of customer interactions and payment status.

Reporting:

Prepare and send regular reports on customer inquiries, orders, complaints, and payment status.
Analyze customer feedback to identify recurring issues or areas for improvement.

General Administrative Duties:

Perform other administrative tasks as required to support the sales and customer care departments.
Ensure accurate documentation and filing of all customer-related correspondence.

KEY REQUIREMENT SKILLS AND QUALIFICATION

Degree or Diploma in any field (Business Administration, Marketing, Customer Service, or related disciplines are an added advantage).
Minimum of 3 years of experience in a customer service role, preferably within a manufacturing or fast-paced industrial environment.
Strong communication and interpersonal skills.
Excellent problem-solving abilities and attention to detail.
Proficient in Microsoft Office Suite (Excel, Word, Outlook) and other CRM software.
Ability to multitask, prioritize, and work well under pressure.
Knowledge of debt collection processes and customer account management.

HOW TO APPLY

If you meet the above qualifications, skills and experience upload your most updated CV as you make your job application via the Yakazi App.
Interviews will be carried out on a rolling basis until the position is filled.
Only the shortlisted candidates will be contacted.

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