Mobile Phone Repair Services Business

Title of Business: Mobile Repairs

Type: Service (Mobile Phone Repair)

Key Services Offered:

1. Mobile phone hardware repairs
2. Mobile phone software troubleshooting
3. M-Pesa services
4. Airtime sales
5. Printing and photocopy services

Key Expertise and Skills:

1. Mobile phone repair skills
2. Electronics basics
3. Hardware repair expertise
4. Mobile software repair and troubleshooting
5. Financial management for M-Pesa services

Business Location:

1. Storefront in a high-traffic area (town or business center)
2. Option to start operating from home initially

Startup Costs:

1. Mobile repair training: Ksh. 20,000 – Ksh. 30,000
2. Tools and equipment: Ksh. 100,000 This includes the following:
   Anti-static brush
   Isopropyl alcohol
   Suction cup
   Digitizer separator
   Screwdrivers
   Spudgers
   Tweezers
   Universal smartphone tool kit
   Smoldering Station
   Microscope and magnifying lamp for inspecting and working on small components.
   Electrostatic Discharge Protection
3. Initial inventory (screens, chargers, batteries, motherboards): Ksh. 50,000
4. Licensing and permits: Ksh. 15,000 – Business Permit Acquisition:
   Acquire a business permit online.
   Fees vary by county (e.g., KSh 15,000 in Nairobi, KSh 3,500 in Isiolo).
   Regulatory licenses may be needed based on the business type (e.g., food and health license for food-related businesses).
   Additional certificates like fire prevention and safety may be required, with fees depending on the county.
5. Insurance: Ksh. 20,000
6. Marketing and advertising: Ksh. 10,000

Sources of Startup Capital:

1. Personal savings
2. Small business loans
3. Collaboration with suppliers for initial inventory
4. Potential investors

Revenue Streams:

1. Mobile repair service fees
2. M-Pesa transaction fees
3. Profit from airtime sales
4. Revenue from printing and photocopy services

Marketing Strategies:

1. Posters, and business cards
2. Social media presence and marketing
3. Word of mouth through satisfied customers

Operational Infrastructure:

1. Equipped repair workspace
2. M-Pesa agent setup
3. Point of sale for airtime sales
4. Printing and photocopying equipment

Regulatory Compliance:

1. Business licenses and permits
2. Insurance against theft and damages This includes:
   Fire and special perils insurance
   Burglary/Theft Insurance
   Liability Insurance

Pricing Strategy:

1. Competitive pricing for mobile repair services
2. Standard transaction fees for M-Pesa services
3. Market-based pricing for airtime
4. Printing and photocopy services priced competitively

Profitability:

1. Profit margin from repair services
2. Commission from M-Pesa transactions
3. Markup on airtime sales
4. Additional income from printing and photocopy services

Mobile Phone Repair Training in Kenya
Boltech Training Institute
Location: Information House, Hakati Rd, Nairobi (opposite Afya Centre)
Duration: 3 months
Certificate of Completion
Contact: 0790707070

Inceptor ICT Centre Nairobi
Location: Kenya House Complex, Opposite KEMU Hub, Koinange Street (2nd floor) Nairobi
Hands-on training
Certificate in Mobile Technology
Open to Form 4 leavers
Contact: 0728 456 781 / 0712 369 902

Issa Training Centre (ITC)
Location: Mombasa Road, Behind Tuff Steel Complex, about 100 Meters from City Cabanas
The syllabus covers 9 parts and 5 modules
Competent mobile phone repair technician
Contact: 0729 229 177
Website: Issa Training Centre

Kenya Institute of Software Engineering
Location: New Jogoo Building-Thika Town
Diploma in Mobile Repairing
Contact: 0713810752 / 0732609809
Website: KISE

The Knowledge Academy
Online Learning
Topics include Glass Digitizer Repair, LCD Screen Repair, and Data Port Repair/Replacement.

Next Steps to Take:

1. Finalize a detailed business plan incorporating all aspects.
2. Execute necessary licensing and registration processes.
3. Set up and equip the repair workspace.
4. Establish M-Pesa agent services.
5. Develop a marketing strategy and online presence.
6. Initiate airtime sales and printing services.
7. Ensure staff training for diverse services.
8. Regularly update services based on customer needs and trends.
9. Implement customer feedback mechanisms for continuous improvement