Freelance DEALERSHIP MANAGER

YAKAZI NETWORK – Nairobi, Nairobi County, Kenya

Job Description

DUTIES AND RESPONSIBILITIES

Operations Management

Oversee day-to-day dealership operations, ensuring smooth and efficient service delivery.
Ensure adherence to standard operating procedures (SOPs) and company policies.
Monitor inventory levels and ensure timely ordering and stocking of telecom products and devices.

Sales & Revenue Management

Develop and execute sales strategies to achieve monthly and quarterly sales targets.
Track sales performance and implement corrective actions where necessary.
Promote and upsell telecom services including M-PESA, voice/data bundles, and smart devices.

Team Leadership & Development

Manage, mentor, and motivate dealership staff to deliver excellent customer service and hit KPIs.
Conduct regular performance reviews and coaching sessions.
Ensure proper staffing, scheduling, and delegation of tasks.

Customer Experience

Ensure the highest level of customer satisfaction by resolving issues and complaints promptly.
Maintain a professional and welcoming environment in line with brand standards.
Train staff on customer handling and service delivery protocols.

Compliance & Reporting

Ensure all transactions comply with Safaricom and company policies, including anti-fraud and AML (Anti-Money Laundering) regulations for M-PESA.
Generate and submit periodic reports on sales performance, stock levels, staff performance, and other key metrics.
Maintain accurate records of all dealership activities and financial transactions.

KEY REQUIREMENT SKILLS AND QUALIFICATIONS

Diploma or Bachelor’s degree in Business Administration, Sales & Marketing, or a related field
Minimum of 3 years’ experience managing a telecom dealership, preferably within a Safaricom retail or agency network
Proven leadership and team management skills, with a strong track record of achieving sales KPIs
In-depth knowledge of telecom products and services, including M-PESA, data/voice bundles, mobile devices, and postpaid solutions
Strong communication and interpersonal skills

HOW TO APPLY

If you meet the above qualifications, skills and experience share CV on jobs@britesmanagement.com
Interviews will be carried out on a rolling basis until the position is filled.
Only the shortlisted candidates will be contacted.

HOW TO APPLY

If you meet the above qualifications, skills and experience share CV on jobs@britesmanagement.com
Interviews will be carried out on a rolling basis until the position is filled.
Only the shortlisted candidates will be contacted.

Job Types: Freelance.

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