Full-Time CUSTOMER SERVICE REPRESENTATIVE

YAKAZI NETWORK – Nairobi, Nairobi County, Kenya

Job Description

JOB TITLE	CUSTOMER SERVICE REPRESENTATIVE
NATURE OF JOB	FULL TIME
INDUSTRY	PET CARE SERVICES
SALARY	KSHS.30,000
JOB LOCATION	KAREN

DUTIES AND RESPONSIBILITIES

Serve as the primary point of contact for clients—both in person and over the phone.
Greet clients and visitors warmly, offering assistance and directing them appropriately.
Handle incoming calls, inquiries, and messages with professionalism and proper phone etiquette.
Schedule appointments, bookings, and follow-ups for pet care services.
Resolve client concerns or complaints promptly and professionally, escalating issues when necessary.
Maintain a clean and welcoming front desk/reception area.
Provide accurate information about services offered, pricing, and procedures.
Record and update customer data and service details in the system or manual registers.
Liaise with internal departments (e.g., pet attendants, grooming staff) to ensure smooth service delivery.
Support administrative duties such as filing, data entry, and report generation as needed.

KEY REQUIREMENT SKILLS AND QUALIFICATION

Diploma or Degree in any field from a recognized institution
At least 2 years of experience in a customer service or front desk role
Excellent verbal and written communication skills
Professional appearance and demeanor
Strong interpersonal skills and a customer-oriented mindset
Ability to multitask and work efficiently in a fast-paced environment
Good computer literacy and basic administrative skills
Experience in a pet care, veterinary, or hospitality environment is an added advantage.

HOW TO APPLY

If you meet the above qualifications, skills and experience share CV on jobs@britesmanagement.com
Interviews will be carried out on a rolling basis until the position is filled.
Only the shortlisted candidates will be contacted.

HOW TO APPLY

If you meet the above qualifications, skills and experience share CV on jobs@britesmanagement.com
Interviews will be carried out on a rolling basis until the position is filled.
Only the shortlisted candidates will be contacted.

Job Types: Full-Time.

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